Refund policy

(1) Orders to end consumers within the EU are delivered in accordance with the Distance Selling Act. There is a right of withdrawal and return, according to § 3 FernAbsG. End users within the EU are entitled to withdraw from the contract within 14 days of receipt of the goods without giving any reason. This can be done in writing or by returning the goods, whereby the deadline is met by timely dispatch.
(2) The right of withdrawal also applies to CD, video and DVD orders that have been unsealed by the customer. 
(3) For orders up to a value of EUR 40, - in the event of a cancellation, the customer must return the goods received at his own expense and in perfect condition.
(4) Timezone reserves the right to charge a reasonable amount for the decrease in value or the loss of the goods for goods returned on the basis of a revocation that show clear signs of use or have experienced a significant deterioration in quality or if such goods are lost. This amount can, for example, be the same as the purchase price if the resaleability of the goods is completely impaired (through use by the customer or through transport damage).
(5) The revocation must be sent to:
Timezone GbR
Weißenburger Strasse 4
D-49076 Osnabrück / Germany
Tel: 0541- 66 85 69 6
Fax: 0541- 66 85 79 2
Email: distribution [at]